Money & Debt Corporation: Project Plan Overview :: Business Management Studies Essays

Money & Debt fraternity is a mid-size company located in NorthernCalifornia. Money & Debt Corporation offers a Visa and MasterCard toits customers. Recently, the company has noticed a decline in baitusage by approximately 65% of its customers. Based on this decline, precaution at Money & Debt Corporation initiated a phone and mailsurvey to its customer-base to discover the reason for decreased usageof its credit cards. The results of the survey determined that legion(predicate)cardholders were dissatisfied with not being able to access theiraccount information via the World Wide Web (WWW). Cardholderscommented that their other credit cards have on-line services thatmeet the demands of their busy life styles.Based on the results of the surveys, sr. management at Money & DebtCorporation has decided to implement a final cause to create a customerweb site. Once functional, the web-site will allow cardholders toaccess their account information 24 hours a day, pay their monthly write u p on line, request credit increases, update personal information,and report lost or stolen cards. The web site will also have a give birthfor new customers to apply for credit cards.The successful implementation of a customer web site along witheffective advertizing will increase card usage by existing customers,while also attracting a new customer-base.Project ObjectivesThe objectives for the implementation of Online Credit Card servicesfor Money & Debt Corporation are To expand their current operations to the WWW within sixsome months To encounter that the web site is fully operational 24 hours a day To ensure that all features described in the Statement of Need function properly prior to project implementation To ensure that the web site receives appropriate advertising through television ads, mailings, and internet advertising To ensure secure transactions for the companys clienteleThe time frame for project completion is six months and the projectshould not exceed the $20 0,000 budget at the time of completion. Onceeach objective is completed according to the WBS and timeline, theproject will be evaluated. Each objective will be compared to the electric charge and Goals statement for accuracy and quality assurance. Arepresentative from the corporation will evaluate each depute to ensurecompletion. Each component will be tested by a select group ofindividuals that will be using the new system.Mission and Goals of ProjectTo expand current operation to the World Wide Web, Money & Debt willstart a web site project with the following goals1. individualized Customer PageThis will provide the customer the ability to customize the planetary house webpage to fit their needs. The main objective is to make it their home